Wilmington SEO & Marketing, Inc is pleased to announce that we’ve begun working with Wilmington based call center and answering service, CallNet Corp. CallNet first contacted us a couple months back about helping them grow their online presence through organic search and paid cpc traffic. They had previously been working with an overseas SEO and design firm and decided to shift directions.
CallNet Corp offers a variety of services including:
- 800# Web Order Entry, Fully web enabled
- Web Chat
- Reservation Scheduling
- Scripted Surveys
- Catalog Order Taking
- Seminar Registrations, and more.
They have clients from a wide range of industries including doctors, lawyers, real estate professionals, government agencies, educational organizations, and e-commerce companies. Basically, if you work in an industry where you need someone to help you answer the phone or chat with your customers 24X7, 365 days a year, these guys can likely help. They’ve worked with some large national clients such as the American Red Cross, Blue Cross Blue Shield, GE, Coca-Cola, and Hertz. At the same time, they’re all about helping small businesses. From virtual receptionist services for plumbers and landscapers to taking and processing orders for a niche e-commerce site, they’ve cover just about every area of customer support a business could need.
I met with Robert Senior at their offices in Lumina Station prior to starting our project work and the place has a great vibe (when you hear call center – great vibe is not necessarily your first thought). Their offices are very nice and quiet unlike many of the overseas phone calls I hear with my credit card company. Robert said that almost everyone works right here in Wilmington with a few representatives sprinkled at other locations. If we ever needed to outsource order-taking or call support, CallNet Corp would be the type of company I’d want to connect with.
My first question for Robert was along the lines of: “How can you compete with the overseas companies?” He shared with me some of the details of their operation and how they offer a “Best Price Guarantee” where they’ll beat the costs of any call center service. They even put their pricing on their site.
We’re excited about working with Robert and his team and we’ll keep you posted on some of the results along the way.